Slogan
HomeShort RentalsPenangReviews

Mutiara Heights Spacious Seaview Homestay

Posted by Alyanasa on 09-Aug 2011
27 reviews
StephanieLim says:
08-Jan 2013

This house is very good, nice, clean and big. The owner is a very nice person. All arrangement he done for us are very good and my family very satisfy with it. I definitely will go back again =)

Alyanasa replies:

Thanks Stephanie, we sure delighted your family like the place. Look forward to host you and your big family again!!

13-Jan 2013
Avatar
Alan chung says:
09-Aug 2012

The Apartment is very beautifully decorated. I can see Owner has done lot of good works . The rooms are clean and well kept.
I strongly recommend it as value for money deal.

Alyanasa replies:

Thanks Alan for your kind and encouraging review. To compliment the free WiFi we recently added, we have just finished installing bar/stool counter near the sliding doors so guests can surf online while enjoying the nice seaview. Do come again.

10-Aug 2012
Avatar
nublorde says:
06-Jun 2012

Several friends and I stayed here during our holiday in Penang in May 2012. We enjoyed our stay very much.

The apartment is spacious, clean and comes well equipped with most household appliances guests will need.

I recommend anyone interested in looking for value-for-money and comfortable lodging in Penang to consider this apartment.

Alyanasa replies:

Hi Chew, thank you for the encouraging review. We are considering to add in Astro Betond and internet connection by end of this year. We look forward to host you, family and friends from Singapore or from any state in Malaysia. Have awesome weekend ahead.

09-Jun 2012
Avatar
tajuddin khairul says:
05-Jun 2012

Superb view. Very nice I like and I will come again. Thank for a good hospitality.

Alyanasa replies:

Thanks Khairul. We are glad you like the place. We are considering to add internet access hopefully the connection is ready by the time of your next visit. I will share your kind compliment with En Fauzy, my apartment caretaker.

06-Jun 2012
Avatar
CherryYong says:
02-Apr 2013

Thank you for your time and welcoming us to stay in your Mutiara Heights Apartment. Overall the homestay is clean and tidy. Just the shower rain in 1 of the master room is leaking and cause us can't use the bath room. Besides, I would suggest might have to service the air-con as well cause both the master room's air-con not so cold but luckily the room installed with ceiling fan. :)

Once again thanks for welcoming us to your homestay and good following up from Alyanasa. Thank You!

Alyanasa replies:

Thanks Cherry. To totally fix the water dripping from shower head, we need to hack the bathroom wall and replace the wall tile. Just not the most economiical option. We provide a pail so guest can dip the shower head to avoid slight dripping sound.

04-Apr 2013
Avatar
christy tey says:
15-Feb 2013

the house is very suitable for big family , comfort and seaview ( love most) the environment is ok, but for toilet my family no very like ( no very clean ) .
for other is ok , in conclusion , i would love to stay in further again . =D

Avatar
Daniel83 says:
12-Jan 2013

Good stay. Will stay there next time.

Alyanasa replies:

THANK YOU. We are pleasantly surprised to read your review after almost 1 year of actual rental dates !! We look forward to host you again. Sometimes we get good/positive reviews, on a small no of occasions we got 'not so good review'. In your case better late than never !!!

13-Jan 2013
Picture
Wong Chee Seng says:
02-Jan 2013

An easy place to find. The keeper was very helpful. Location is closer to Jelutong pasar, another nice place to sample good local unexpensive food. Rooms are comfortable, but only one room has an air-cond, rest are on normal fans.

Alyanasa replies:

2 family rooms each with aircond as described/advertised. Yes location not far from Jelutong morning market can sample variety of localdelicasies.

02-Jan 2013
Avatar
Anne Aw says:
31-Dec 2012

Spacious apartment which accomodates all 10 of us with 4 rooms. We appreciate that the place was clean, well equiped with facilities (eg. TV, washing machine, wifi, heater, aircondition). We loved the view overlooking the sea and Penang Bridge.

En. Fauzy was very helpful and well mannered while assisting our checkin/out and queries.

Generally it was a comfortable and affordable stay and my family had a great time. We would like to thank the owner & caretaker for their great arrangements.

Nevertheless, the owner might want to look into these for improvement purposes:
1) Dining hall was warm as the standing fan was not working.
2) Maybe the other 2 bathroom should have water heater to avoid queing especially for big families
3) The utensils was well equiped but the most of the forks are rusty
4) Consider changing the queen bed in the 2nd master room as we can feel the spring and it was very uncomfortable.
5) The shower in the 2nd master room was leaking.
6) The right hand sliding door will sometimes get stuck, consider repairing.

Alyanasa replies:

Thanks for the kind review and improvement suggestions.

1. Stand fan is working but cannot swing. Will fix.
2. Will look into adding water heaters.
3. Utensils will be replaced with new set and reminder for future guests to dry them first prior to storage.
4. One queen bed had underwent heavy use and will be replaced.
5. Will put up notice how to stop water drip from the shower.
6. Sliding door was slightly off its railing now fixed.

03-Jan 2013
Avatar
anroy says:
20-Dec 2012

Our big family would like to express gratitude to the owner because the apartment was very cozy, spacious and as described. The kitchen utensils are enough for short term staying. We will surely visit Penang and most probably rent the apartment again.
Bravo!! To the owners and friendly person in charge and I will surely recommend this apartment to my friends and family.

Thanks so much!!!

- rohani-

Alyanasa replies:

Thanks Ms Rohani for your kind review. Surely will encourage us to keep/better the level of cleanliness, coziness and overall service. I will convey your review to the caretaker En Fauzy. We look forward to hosting you and family/friends again in near future.

23-Dec 2012
Avatar
Tan Kaw Koi says:
10-Dec 2012

The owner is kind and follow up with us on the arrival and checking in. Place is clean and tidy.

Alyanasa replies:

Thanks Darren for your kind review. We hope to serve your family better with next opportunity.

11-Dec 2012
Avatar
HomestayU1 says:
06-Dec 2012

Well kept, recommended place to stay. Nice view. Friendly caretaker.

Alyanasa replies:

Thank you for your kind words. Will inform En Fauzy. Do return.

08-Dec 2012
Homestayu1logo2_thumb
woonkl says:
20-Nov 2012

Overall a very good experience

pros
-A very good view from balcony
-Floor is clean ,even the kitchen part ,thumb up
-the house is big enough and good for family
-Have parking for car

Cons
-The aircond of small room not cold and water leak from the aircond ,next day wake up ,my shirt and pillow become wet d (didt realise when i sleep maybe because too tired)
-Hope can provide more towel because 12 people sharing 4 towel @.@
-The swimming pool is very dirty ,hope can complain to management

Alyanasa replies:

Mr Woon, We appreciate the feedback. Sorry for the water drip from the aircond. We will get it fixed. I sispect the pool condition is due to heavy usage during school holidays. Will report to complex management. We provide a few towels just in case our esteemed guests forgot to bring. Not a hotel unit hence didn't provide towel for every guest.

20-Nov 2012
Avatar
Therfar says:
20-Aug 2012

Nice apartment, clean, and spacious, value for money, it's a very good short rental deal indeed.

The only problem I experienced was the traffic right outside of the apartment, the road is quite narrow and it could be quite though to go in when people park by the road side. My rental time is Raya eve, hopefully it's not that bad during other days.

Highly recommended when you have a group of guests.

Alyanasa replies:

Thank you, Mr Tham. Glad your group enjoyed the stay. Traffic outside is an ongoing challenge for enforcement, pretty similar to most other roads in Penang. Yes, tighter during public holidays.

22-Aug 2012
Avatar
Desmond.Goh says:
25-Jul 2012

Friendly, punctual, and helpful owner. The unit is clean and well equipped, not forgetting the scenic penang bridge view as well. Suitable for huge family that looking for budget and basic apartment to overnight.

Alyanasa replies:

Thanks, Desmond. We hope to serve you better in the next opportunity. Do contact me when you visit Penang next time.

25-Jul 2012
Avatar
Siew Goh Chung says:
19-Jul 2012

Nice stay. clean room.

Alyanasa replies:

Thanks Mr & Mrs Siew. Glad you had a nice stay at our place. Hope we have the chance to interact again in near future.

19-Jul 2012
Avatar
Shery Hasri says:
27-Jun 2012

Our big family really enjoyed our stay there. I can say that the facilities provided were complete. The view was excellent. The kids loved it especially the swimming pool. The apartment was also clean. There were 4 bedrooms n 4 bathrooms and we did not have to take turn for shower. However it will be perfect if the dustbin provided in the kitchen is a covered dustbin as for a big family like us we were actually did some cooking n preparing light breakfast for the kids. So it will b a bit smelly if we threw the leftovers into the open - non covered dustbin. Not only that, for the family with infant n toddlers all the dirty diapers will b placed into the same dustbin. So I hope u could provide a bigger covered dustbin. Just that, other than that I shall say that the place is a perfect stay for a vacation..

Alyanasa replies:

Thanks Shery for the constructive feedback. Will definitely add a medium size covered dustbin. We overlooked the need for a bigger family size with infant/toddlers. Glad your family enjoyed the stay. Hope to welcome you back soon, by then we guarantee you the covered dustbin will be there :).

29-Jun 2012
Avatar
yymama says:
11-May 2012

very spacious flat, clean and neat, and the seaview is fantastic! perrect for big family or large group of friends, value for money. The owner is very friendly and helpful too. I really enjoyed my stay.

Alyanasa replies:

Sir, we are glad you enjoyed your stay. Your review encouraged us to maintain the same high standard. Your satisfaction means a lot to us and will spur us to do better.

14-May 2012
Avatar
nursafura says:
01-May 2012

the place that i will definitely come again.. very worth it to recommend to other.. thanks to the host

Alyanasa replies:

Thank you for the nice review. We hope to be able to host you, your family members and friends alike in the future,

14-May 2012
Avatar
CZuo says:
31-Dec 2011

Well to be short, we enjoyed out stay under your hospitality. The rooms are clean and tidy and we love the view of the sun rise in the morning through the balcony. Everything was superb. If another chance appear,we probably will go again.
Things to take note. Just wish that there are water heater for the other bathroom as well. That will be great as during our stay they are those who didnt felt well and we have to wait for a long time for them to shower one by one. (We dont mind the waiting just a suggestion to improve.)
Second I think would be the parking lot. Not sure if you can change that, a lower ground parking floor will be better as we do travel in and out alot.
Despite all of that, we sincerely thankful for being able to stay there.
Thanks and hope that we will see you soon.

Alyanasa replies:

Appreciate your review, CZuo. We are installing another hot shower next week. For the car park, we hv one on ground floor and the 2nd one up in the multi-storey complex. Guests can actually request for visitor car park (subject to availability) on ground floor with entrance/exit via main security gate. We wish to see you soon and hope can give you a better experience.

31-Dec 2011
Avatar
Gavin Gan says:
10-Oct 2011

Apartment is good, its offer a fantastic sea view of Penang bridge. Strategic location, conveniently and apartment is under good security. Rooms are cozy, clean, well maintain, spacious and comfortable. The overall experience was great and I would definitely recommend this apartment to all travelers.

Alyanasa replies:

Tq Sir. Till next time and hope we'll meet each other :).

10-Oct 2011
Avatar
Tan Cheng Cheng says:
01-Jan 2013

I would like to commend the caretaker who cared to ring up to inform us that the tenant had moved out and we could check in early rather than the earlier information that check in time would be strictly at 2 pm as it was holiday season. The caretaker also rang up to find out our time to check out and accommodated our early check out time which was 7 am.

My family was not very comfortable with the surrounding and the common area of the Mutiara Heights. However it is really value for money short term rental.

Alyanasa replies:

Thanks ! Yes during peak season school holiday period we cannot guarantee early check in upfront. It depends on actual time earlier guests check out. Just like you check out early at 7am, will allow us time to clean up and prepare the place for next guests. Look forward to hosting you again and thanks for the review.

03-Jan 2013
Avatar
NG BAN AIK says:
12-Oct 2012

The environment is quite good especially the sea view. the price is also very affordable.

Alyanasa replies:

Thanks Ban Aik and Kevin. it was our pleasure hosting your group. We offer affordablehomestayfor large family or group. The full seaview and majestic Penang Bridge view come as extra bonussesfor our esteemedguests.

30-Oct 2012
Avatar
Gary Oon says:
26-Jun 2012

1. Astro not working although we brought our own card
2. Bathrooms do not have mirror and a proper place to put our toothbrush, toothpaste, shavers, etc.
3. Shower tap dripping water at one of the master bathroom. Irritating during the quiet night.
4. One of the common bathroom toilet cannot flush
5. Wooden main door cannot close properly.
6. Wow, one of the parking lot is located at 8th Floor. You think "8 times" whenever your want to drive to town (haha).

All the above problems are minor but irritating. Other than that, this unit located at 24th floor is windy and cooling. The external view is fantastic, location strategic and convenient to move around. I don't mind booking this unit again.

Alyanasa replies:

Gary, thanks. We have fixed some and will do the same with rest of minor problems you highlighted. Some require addition/improvement under consideration. Item #6 require big investment to "acquire" lower level parking. In meantime our guests can opt for visitor parking on ground floor subject to availability. That will require register in and out of the complex, still a viable alternative. We provide one guaranteed parking on ground floor though.

03-Jul 2012
T128_1__thumb
Svng says:
02-Jan 2013

Stayed in the apartment for two nights 23 and 24 Dec with my family. The apartment was airy and the view on the Penang bridge was good. However while the floor and general area was ok, the toilets looked scary. Stains in the toilets really put all of us off. The floor mats needed some hot wash. Out of all the beds, only a queen (in master bedroom) and a single (in room 4 ) fit to sleep. The springs in the queen in 2nd master bedroom literally poked your back. The rest of the beds are no better. An investment in replacing the beds is imperative and a good stain remover really will help.

Alyanasa replies:

Thanks SV Ng. The heavy used beds will be replaced. The mats and stain, from clean-up service rush job will be dealt with. Thanks for the review.

03-Jan 2013
Avatar
christy tey says:
15-Feb 2013

beside that the owner is well arrangement too

Avatar
shereen tey says:
27-Aug 2012

Not bad, Friendly guide from Encik Fausi.

Alyanasa replies:

Thanks Shereen. I will be sure to pass on the compliment to En Fauzy, the apartment caretaker. We hope to see you again fairly soon.

28-Aug 2012
Avatar